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旅游服务.旅行社和旅游经营人员.术语
Tourism services - Travel agencies and tour operators - Terminology
参考页数：34P.;A4
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娱乐潜水服务.使用水下呼吸管潜行旅行行为的要求
Recreational diving services. Requirements for the conduct of snorkelling excursions
参考页数：18P;A4
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娱乐潜水服务.使用水下呼吸管潜行导游培训要求
Recreational diving services. Requirements for the training of recreational snorkelling guides
参考页数：18P;A4
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服务管理的管理者指南.第6版
A Manager's Guide to Service Management. 6th edition
参考页数：170P;A4
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评估服务交付.工作和组织建立过程中人员评估的程序和方法
Assessment service delivery. Procedures and methods to assess people in work and organizational settings. Requirements for the client
参考页数：34P;A4
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评估服务交付.工作和机构建立过程中人员评估的程序和方法.服务提供商的要求
Assessment service delivery. Procedures and methods to assess people in work and organizational settings. Requirements for service providers
参考页数：36P;A4
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家具搬运活动.海外搬家服务.规范
Furniture removal activities. Overseas moving services. Specification
参考页数：20P.;A4
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供应链的安全管理系统.供应链适应力开发.对使用指南的要求
Security management systems for the supply chain. Development of resilience in the supply chain. Requirements with guidance for use
参考页数：70P;A4
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小型IT团队的IT服务管理
IT Service Management for Small IT Teams
参考页数：205P;A4
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顾客租赁条件框架
Framework for consumer rental conditions
参考页数：11P;A4
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