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客户服务实用规程
Code of practice for customer service
参考页数:28P.;A4
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实现机构的可持续发展. BS 8900-1评估框架. 规范
Managing sustainable development of organizations. Framework for assessment against BS 8900-1. Specification
参考页数:14P.;A4
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组织机构可持续发展管理.指南
Managing sustainable development of organizations. Guide
参考页数:30P.;A4
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信息技术(IT)服务管理汇编
IT Service Management Collection
参考页数:731P;A4
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执行和提高能源管理系统: 符合ISO 50001要求的方法
Implementing and Improving an Energy Management System: How to Meet the Requirements of ISO 50001
参考页数:268P;A4
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提升协作标准. 利用BS 11000带来的益处: 协作性商业关系
Raising the Standard for Collaboration. Harnessing the benefits of BS 11000: Collaborative Business Relationships
参考页数:312P;A4
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IT服务管理.自我评价工作手册
IT Service Management Self-Assessment Workbook
参考页数:92P;A4
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作为整合框架的通用管理系统要求规范
Specification of common management system requirements as a framework for integration
参考页数:36P;A4
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能量管理原则和实践:第2版
Energy Management Principles and Practice. Second edition
参考页数:112P;A4
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社区永续发展指导
Guidance for community sustainable development
参考页数:29P.;A4
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